Shipping & Returns

🕒 Shipping Information

 

Processing Time

Orders ship within 3 business days after full payment is received.

You’ll receive a confirmation email with tracking details once your order is dispatched.


Custom orders may take longer depending on complexity.

 

Estimated Delivery Times

  • Spain: 2–5 business days

  • Europe: 5–7 business days

  • International: 5–7 business days

 

These are estimates and not guaranteed. For time-sensitive orders, please order in advance.

 

Shipping Rates

  • Spain: FREE

  • Europe: €5.95 / +150€ Free

  • USA/Canada: €19.95 / +150€ Free

  • Rest of the World: €24.95 / +150€ Free

 

Tracking & Insurance

All orders are shipped with tracking.

Insurance is not included by default. If you’d like your package insured, contact us before ordering and we’ll adjust the fee.

 

Shipping Address

We ship to the address provided at checkout (including PayPal addresses).

Please double-check that your shipping information is correct.


If a package is returned due to an incorrect address:

  • The customer must pay to reship it

  • No refunds are issued unless a corrected address is provided

 

International Orders

We ship worldwide 🌍

Cleaver Skateboards is not responsible for customs delays, duties, or lost/stolen packages.


United States Orders

Please note: U.S. customers are responsible for any customs duties, import taxes, or fees that may apply upon arrival. These charges are not included in our prices or shipping rates.

 

🔁 Return Policy

Return Window

You have 30 days from the delivery date to request a return.

Returns requested after 30 days cannot be accepted.

 

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Must include original packaging and tags

  • Accessories and undergarments are non-returnable

  • Items purchased through resellers must be returned via the reseller, not us

 

Return Instructions

Email cleaverskateboards@gmail.com with your order number and reason for return.

We’ll send you return instructions.

❗Returns sent without contacting us first will not be accepted.

 

Shipping Returns

Return shipping is the customer’s responsibility.

We recommend using a tracked shipping service.

International customers: mark your package as “RETURNED GOODS” to avoid customs charges.

We are not responsible for any return shipping fees or customs costs.

 

Refunds

Refunds are processed within 10–15 business days of receiving your return.

Original shipping costs are non-refundable.

 

Exchanges

We do not offer exchanges.

If you need a different item or size:

  • Return the original item

  • Place a new order for the item you want

 

Unclaimed Packages

If a package is not picked up within 14 days, we may charge a handling fee to cover return shipping and admin costs.

 

Lost or Damaged Orders

If your order arrives damaged or is lost in transit:

Contact us at cleaverskateboards@gmail.com

Include your order number and photos (if damaged).

 

 

Still have questions?

Reach out to us anytime at cleaverskateboards@gmail.com — we’re here to help.